[DN: Please note that this policy has been drafted to apply to users of a website and/or an app.]



1.1          [●] is a [private limited] company incorporated under the law of [●] with registration number [●] ([SrvmeCo]).

1.2          [SrvmeCo]s registered address is [●].

1.3          [SrvmeCo] is committed to protecting and respecting your privacy when you use [SrvmeCo]s website at [www.website.com] (the Site) and/or the [Srvme] application (the App) (together, the Online Tools).


2.1          This privacy & cookie policy (the Privacy Policy) applies to:

2.1.1       any users of [SrvmeCo]s services;

2.1.2       any users of the Online Tools; and

2.1.3       anyone else who contacts or otherwise submits information to [SrvmeCo].


3.1          This privacy & cookie policy (the Privacy Policy) sets out the basis upon which [SrvmeCo] will process any Personal Information [SrvmeCo] collects from you, or that you provide to [SrvmeCo].

3.2          Personal Information means data relating to a living individual who is or can be identified either from the data or from the data in conjunction with other information that is in, or is likely to come into, [SrvmeCo]s possession.

3.3          This Privacy Policy also explains use of cookies on the Online Tools.

3.4          Please read this Privacy Policy carefully to understand [SrvmeCo]s views and practices regarding your Personal Information and how [SrvmeCo] will treat it.

3.5          By accessing and using the Online Tools and/or providing Us with Personal Information, you acknowledge and agree that you:

3.5.1       understand and unconditionally accept and agree to this Privacy Policy; and

3.5.2       consent to [SrvmeCo] processing / using your Personal Information in the manner set out in this Privacy Policy.

3.6          If you do not accept and agree to this Privacy Policy, please do not provide your Personal Information to [SrvmeCo] and do not interact with or use the Online Tools.

3.7          [SrvmeCo] recommends that you print a copy of this Privacy Policy for future reference


4.1          [SrvmeCo] may collect and process the following categories of information:

Information you provide to [SrvmeCo]

4.1.1       information you provide to [SrvmeCo] when you create or update your account with [SrvmeCo];

4.1.2       information you provide to [SrvmeCo] as part of its background checks;

4.1.3       information you provide to [SrvmeCo] when you request services through the Online Tools;

4.1.4       information you provide to [SrvmeCo] when you contact [SrvmeCo], for example to provide feedback or to request for assistance;

4.1.5       information you provide to [SrvmeCo] when you contact other users through [SrvmeCo]s services;

4.1.6       information you provide to [SrvmeCo] when you complete surveys sent to you by [SrvmeCo] or on its behalf;

4.1.7       enable features that require [SrvmeCo]s access to your address book or calendar;

Information created when you use [SrvemeCos] services/Online Tools

4.1.8       your precise or approximate location information as determined through data such as GPS, IP address and Wifi;

4.1.9       information about transactions made via use of the Online Tools;

4.1.10     information about how you interact with our services, preferences expressed and settings chosen;

4.1.11     technical information about the devices you use to access [SrvmeCo]s services, including hardware models, operating systems and versions, software, file names and versions, preferred languages, unique device identifiers, advertising identifiers, serial numbers, device motion information and mobile network information;

4.1.12     information about your use of the Online Tools, including your device IP address, access dates and times, app features or pages viewed, app crashes and other system activity, type of browser, and the third party site or service you were using before interacting with your service; and

Information [SrvmeCo] receives from other sources

4.1.13     information about you received from third parties (including other users of [SrvmeCo]s services, payment service providers, financial service providers, insurance providers, advertising networks, analytics providers and search information providers.

4.2          The information [SrvmeCo] may collect could include Personal Information, e.g. your name, contact details, financial and credit card information, personal description and photograph.

5.             COOKIES

[SrvmeCo]s Cookies

5.1          The Online Tools uses cookies to distinguish you from other users. This helps [SrvmeCo] provide you with a good experience when you use the Online Tools and also allows [SrvmeCo] to improve them.

5.2          [SrvmeCo] does not use cookies to collect information about individual user behaviour on the Online Tools.]

5.3          A cookie is a piece of data stored on your browser or device by websites, applications, online media and advertisements containing non-personally identifiable information about you.

5.4          [SrvmeCo] uses the following cookies:

5.4.1       Strictly necessary cookies these are required for the operation of the Online Tools (including cookies that enable you to log into secure areas);

5.4.2       Analytical / performance cookies these are used to understand how users use the Online Tools and for [SrvmeCo] to improve them, e.g. cookies that enable us to understand how you are using the Online Tools features;

5.4.3       Functionality cookies these provide functionality that help [SrvmeCo] deliver its services, e.g. cookies that help you log in by pre-filling fields, cookies that enable [SrvmeCo] to personalise its content for you, greet you by name etc; and

5.4.4       Targeting cookies these cookies are used to test which online content and offers are more relevant to users by for e.g. recording your access to the Online Tools, the webpages you have visited and the links you have followed.

5.5          Please see Annex A (Our Cookies) for further details of the cookies used on the Online Tools and their purposes.

Third Party Cookies

5.6          [SrvmeCo] allows carefully selected third parties to place cookies via the Online Tools.

5.7          These third party cookies track your use of the Online Tools by collecting anonymous statistics.

5.8          [SrvmeCo] does not have access to or control over these cookies. Please consult the respective privacy policies of these third parties.

5.9          To learn more about how third parties use these cookies:

5.9.1       users based in the United States should visit aboutads.info;

5.9.2       users based in the European Union should visit youronlinechoices.eu.

Cookie Blocking

5.10        You may block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies.

5.11        Please note that if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of the Online Tools.

6.             Uses made of the data / information

6.1          [SrvmeCo] may use information held about you in following ways:

6.1.1       to carry out [SrvmeCo]s obligations and to provide you with the information and/or services that you request from [SrvmeCo];

6.1.2       to provide you, or permit selected third parties to provide you with information about services [SrvmeCo] offers or feels may interest you;

6.1.3       to notify you about changes to [SrvmeCo]s services;

6.1.4       to ensure that content from the Online Tools is presented in the most effective manner for you and for your device;

6.1.5       to administer the Online Tools and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;

6.1.6       to allow you to participate in interactive features of the Online Tools, when you choose to do so;

6.1.7       as part of [SrvmeCo]s efforts to maintain the safety, security and integrity of [SrvmeCo]s Online Tools and services;

6.1.8       to deliver relevant advertising to you and measure or understand the effectiveness of the same;

6.1.9       to provide appropriate assistance to you when you contact [SrvmeCo]s customer support;

6.1.10     for testing, research, analysis and product development; and

6.1.11     to investigate or address claims or disputes relating to your use of [SrvmeCo]s services and/or Online Tools in accordance with applicable law.

7.             Disclosure of your data / information

7.1          [SrvmeCo] may share your information with any of [SrvmeCo]s employees or independent contractors it works with to deliver your services.

7.2          [SrvmeCo] may share / disclose your information with selected third parties, including:

7.2.1       people who [SrvmeCo] works with, including employees, suppliers and sub-contractors for the performance of any contract [SrvmeCo] enters into with you;

7.2.2       advertisers and advertising networks that require the data to select and serve relevant adverts to you and others;

7.2.3       analytics and search engine providers that assist [SrvmeCo] in the improvement and optimisation of the Online Tools;

7.2.4       where [SrvmeCo] sells or buys any business or assets, in which case it may disclose your information to the prospective seller or buyer of such business or assets;

7.2.5       where [SrvmeCo] is under a duty to disclose or share your information in order to comply with any legal or regulatory obligation or order; and/or

7.2.6       in order to enforce or apply any of [SrvmeCo]s terms and conditions and/or to protect the rights, property or safety of any of [SrvmeCo]s employees or customers.

8.             Where [SRvmeco] stores your personal data / information

8.1          The information that [SrvmeCo] collects from you may be transferred to, and stored at, a destination outside Singapore.

8.2          Your information may be processed by people outside Singapore who work for [SrvmeCo] or for one of [SrvmeCo]s suppliers. Such staff may be engaged in, among other things:

8.2.1       the provision of services;

8.2.2       the processing of your payment details; and/or

8.2.3       the provision of support services.

8.3          By submitting your information, you agree to the information transfer, storing or processing referred to in this Privacy Policy.

8.4          Unfortunately, the transmission of information via the internet is not completely secure and any transmission of data / information is at your own risk.

8.5          [SrvmeCo] will take all commercially reasonable steps which are necessary to ensure that your information is treated securely and in accordance with this Privacy Policy.

8.6          Notwithstanding Clause 7.5, [SrvmeCo] cannot guarantee the security of your information transmitted to the Online Tools.

8.7          Where you have a password which enables you to access certain parts of the Online Tools, you are responsible for keeping this password confidential and agree not to disclose it to anyone.

9.             Your rights

9.1          You have the right to ask [SrvmeCo] not to process your information for marketing purposes.

9.2          [SrvmeCo] will usually inform you (before collecting your information) if where it intends to:

9.2.1       use your data for marketing purposes or;

9.2.2       disclose your information to others for marketing purposes.

9.3          You can also exercise your right at Clause 8.1 at any time by contacting [SrvmeCo] at [xxx@xxx.com].

9.4          The Online Tools may, from time to time, contain links to and from third party websites.

9.5          If you follow a link to / from any third party websites, you do so at your own risk, and subject to whatever privacy policy / website terms that govern the use of such websites.

9.6          [SrvmeCo] does not accept responsibility or liability for the content of third party websites, or any information you provide to them.

10.          Changes to Our Privacy Policy and your acceptance

10.1        Any changes [SrvmeCo] may make to this Privacy Policy will be posted on this page. Please check back frequently to see any updates or changes.

10.2        Your continued use of the Online Tools will confirm your understanding and acceptance of this Privacy Policy and any changes made to it from time to time.

11.          Contact

11.1        Questions, comments and requests regarding this Privacy Policy should be sent to [xxx@xxx.com].













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